Plaza Honda Reviews

Positive Customer Service Experiences: Many customers praise the attentive and professional service, highlighting staff members like Steve Shumel, David, Dave, and Angela for going above and beyond to make leasing or purchasing smooth and enjoyable. This indicates a strong customer service focus at the dealership.

Certified Pre-Owned Vehicles: Plaza Honda offers certified pre-owned cars that are thoroughly inspected for safety and quality. These vehicles come with warranty coverage and other benefits, providing buyers with extra security.

Flexible Financing Options: The dealership provides financing tailored to various credit situations—from excellent credit to rebuilding credit—with straightforward terms explained clearly without jargon. Quick online pre-approval is available along with payment plans designed to work in real life.

Comprehensive Service Center: Factory-trained technicians use genuine Honda parts for all types of maintenance and repairs including oil changes, brake work, diagnostics, engine repair. Online booking is convenient with rotating service deals available.

Customer Complaints About Communication: Some customers report difficulty reaching the dealership by phone for questions or concerns which can be frustrating during the buying process.

Issues With Advertising Accuracy: There are allegations of false advertising that have even drawn attention from regulatory authorities such as the New York Attorney General.

Overcharging Concerns: At least one customer reported being overcharged on registration fees without timely refunds even after several months.

Mixed Employee Reviews on Management Support: Some employee reviews suggest management may not provide adequate support or assistance in balancing work-life demands within the company environment.